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News Worms


United Airlines Changes Its Policy On Displacing Customers

United Airlines Changes Its Policy On Displacing Customers

"No "must ride" crew member can displace a customer who has boarded an aircraft".

Many people called for boycotting United Airlines during their public relations nightmare last week, but a recent poll shows why those calls are unlikely to become reality.

One policy change implemented is for all staff, including off-duty crew flying to another location for work, to now check in for flights one hour before scheduled departure.

The airline said it needed to make room for airline personnel after the plane had already been boarded, but when no one volunteered to give up their seat in exchange for compensation, passengers were selected at random. A spokeswoman for the airline told BuzzFeed News it became effective immediately. Munoz has said he has no plans to resign.

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The airline is emphasizing that it will also no longer ask law enforcement to evict passengers that do not pose a security threat.

Even though passengers involuntarily denied boarding is quite common across the airline industry, the forceful removal of a fare-paying customer after he has boarded the aircraft is virtually unheard of.

That increased to 79 percent among those who indicated they had heard about the United incident recently, while it was about evenly split among those who hadn't.

United Airlines came under scrutiny last week after passenger David Dao sustained a broken nose and a concussion while being dragged off a flight after refusing give up his seat. It's never too late to do the right thing.

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United faced protests over the treatment of David Dao.

The week ended with a report that a man aboard a Houston-to-Calgary United flight was eating his lunch when a scorpion fell from an overhead bin and landed on his head. The compensation can be in the form of cash, travel credits or airline miles. Dr Dao could get millions in a payout, experts say.

During the removal, which grew into an embarrassing worldwide episode, Dao had two of his teeth knocked out, suffered a broken nose and a concussion and may require surgery, his lawyer said.

Dao's attorney, Thomas Demetrio, said at a news conference on Thursday that his client will "probably" file a lawsuit.

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