News Worms
News Worms


United changes policy, crew can't displace seated passengers

United changes policy, crew can't displace seated passengers

Dao's lawyer said in a news conference Thursday that the Kentucky physician and father of five will need reconstructive surgery to fix a broken nose and two knocked-out teeth.

The Airline Passenger Protection Act, sponsored by Republican state Representative Peter Breen, came after Dr. David Dao, 69, was pulled from a United flight at Chicago's O'Hare International Airport to make space for four crew members.

The passenger ejected from the plane, David Dao, suffered a significant concussion, broken nose and lost two front teeth in the incident, and will need reconstructive surgery, according to his attorney, Thomas Demetrio, who has signaled that Dao will likely sue the airline.

Video shows he was forcibly removed from the airline by heavy-handed Chicago Aviation Security police officers.

After a man was dragged off a United flight, the company changed its policy on overbooked flights.

United crews previously could be booked on flights until the time of departure.

It also exposed a corporate culture in which airlines - and United in particular - have long "bullied" passengers, he said. Gate agents can offer $2,000.

Early on, United CEO Oscar Munoz added to what was already a public relations nightmare for the company when he apologized for the incident but accused Dao of being belligerent. "No one should ever be mistreated this way ..." The airline also said all passengers on the flight would get a refund.

When the poll asked if people would choose a flight identical in $204 cost and timing with United or American, 70 percent said American. "I deeply apologize to the customer forcibly removed and to all the customers aboard", Munoz said of the passenger he seemed to fault in his letter to employees.

The company also repeated its apologies, saying Munoz had reached out to Dao "on numerous occasions".

The city and United agreed to preserve the evidence, Dao's attorney said on Saturday.

Pepper said her father and mother had been traveling from California to Louisville, Kentucky, and had caught a connecting flight at O'Hare. At some point, Dao went limp, and the officer dragged him off the plane.

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