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News Worms


Software glitch causes check-in delays at airports worldwide

Software glitch causes check-in delays at airports worldwide

Flights were delayed and travelers struggled to check in at airports around the world on Thursday after a software program used by several major airlines went down.

Problems started about 11:30am United Kingdom time at airports including London Heathrow, London Gatwick, Singapore, Johannesburg, Zurich, Melbourne, Washington and Paris.

Changi Airport, in a Facebook post, explained that the check-in procedure may take longer as manual boarding passes had to be issued to travellers.

Amadeus, the company that provides the software to airlines, said a "network issue" is "causing disruption". As a result of the incident, customers experienced disruption to certain services.

Airlines and airports using the Amadeus Altea check-in service were impacted.

Gatwick is one of the airports that has been hit by a global computer system.

Amadeus Altea confirmed to The Mirror that they were experiencing a network issue but that services were gradually being restored.

Southwest Airlines's and British Airways's support page was particularly busy.

A Qantas spokesperson confirmed that there had been a systems outage but said that flights were continuing to depart from Sydney Airport.

The technology company declined to comment on the extent of the disruption.

Amadeus said it "can confirm that our systems are recovered and are now functioning normally".

Thursday's hiccup comes four months after a power loss and computer crash at IAG SA's British Airways led to the grounding of flights for more than 75,000 passengers.

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