News Worms
News Worms

Ryanair handed 5pm deadline to arrange passenger compensation after cancelled flights

Ryanair handed 5pm deadline to arrange passenger compensation after cancelled flights

Ryanair shares fell as much as 4 percent before closing 60 cents lower at 16.44 euros in Dublin.

CAA chief executive Andrew Haines said he was "furious".

He told the BBC: "These are simple things to fix and they're choosing not to fix them".

If these options are not availabl, they state that they can then offer the customer re-accommodation by train, bus or vehicle hire "with the cost of this comparable transport ticket to be assessed on a case by case basis".

It adds to mounting anger against Ryanair, which already came under heavy fire after cancelling up to 50 flights a day earlier this month.

The regulator had threatened enforcement action toward Ryanair, primarily concerning the airline's failure to properly inform customers of their right to be rerouted with another airline in the event of a cancellation.

The airline apologised for the cancellations, saying it "deeply regrets" if anyone now doubts its reliability.

"So, if anyone has had a flight cancelled, any airline, in this case Ryanair, needs to provide them with an alternative way of getting them where they need to go or refund them in full".

Ryanair said on Friday it had complied with a series of demands by Britain's Civil Aviation Authority (CAA) to fully inform customers affected by mass flight cancellations of their rights under European Union law. Over the past week we have refunded/re-accommodated over 97 per cent of the customers affected by the 18 September cancellations. The agency said Ryanair also failed to tell customers it was obliged to refund expenses such as meals and hotels or travel costs to different airports for replacement flights.

RYANAIR announced that return flights between Dublin and Birmingham (FR 664 and FR 665), Paris Beauvais (FR 22 and FR 23) and Barcelona (FR 3977 and FR 3976) on Mondays between November and March will be cancelled.

Routes to Birmingham, Paris Beauvais, Barcelona, Bucharest, Madrid, Warsaw and Krakow have been affected, resulting in the withdrawal of more than 85,000 seats.


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