News Worms
News Worms


Samsung Galaxy Note 8 units refuse to charge when battery reaches zero

Samsung Galaxy Note 8 units refuse to charge when battery reaches zero

Samsung has apparently been offering replacement handsets to anyone that this has happened to. Users, mostly concentrated in the U.S., are reporting that their Galaxy Note 8 phablets have stopped charging and won't even start up after it has been fully drained. Sometimes it's intentional, following the old advice to let batteries fully drain once in a while.

For the time being the issue doesn't seem to be too widespread, and only appears to be affecting users in the USA for the most part, but SamMobile has pulled together numerous forum posts and complaints that suggest this is more than just one or two isolated incidents we're dealing with. The affected users claimed that their Galaxy Note 8 units don't accept a charge after their battery drains completely.

Samsung's response, or rather the lack of it, isn't exactly encouraging either. Earlier this year, Samsung had introduced the 8-point battery safety check system to let its fans know that the future phones from the company will not come across such an issue. It has not yet made any official statement, despite the widespread reports, pretty much like the case of the Galaxy Note 7. "This particular problem with the Note 8 not turning on is definitely something that we want to get addressed immediately", SamsungMel concluded. There is no confirmation on it, but it could mean that the Snapdragon edition of the Galaxy Note 8 could be facing this issue.

Samsung appears to be aware of the problem as one of its moderators spoke to a few of the customers posting on its message boards. "Just bought a brand new Galaxy Note 8 from my Verizon retailer 2 months ago". This caused the company to recall the devices and try again, before ending the line entirely.

For now, if users are experiencing any device breaking issues, the best thing to do is to note it on the Community Forums and potentially use the warranty for a replacement.

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